Privacy Policy

Last Updated: 10 June 2025

Introduction

Welcome to ZenFinanceMind ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all information collected through our website, as well as any related services, sales, marketing, or events.

The Data We Collect

We may collect several different types of information for various purposes to provide and improve our service to you:

Personal Data

While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

  • • Email address
  • • First name and last name
  • • Phone number
  • • Address or location data
  • • Information provided when you contact us

Usage Data

We may also collect information on how the website is accessed and used. This may include:

  • • Your computer's Internet Protocol address (IP address)
  • • Browser type and version
  • • Pages of our website that you visit
  • • Time and date of your visit
  • • Time spent on pages
  • • Unique device identifiers and other diagnostic data

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more information about the cookies we use, please see our Cookie Policy.

How We Use Your Data

We use the collected data for various purposes:

  • • To provide and maintain our website
  • • To notify you about changes to our website
  • • To allow you to participate in interactive features of our website when you choose to do so
  • • To provide customer support
  • • To gather analysis or valuable information so that we can improve our website
  • • To monitor the usage of our website
  • • To detect, prevent and address technical issues
  • • To respond to your inquiries and fulfill your requests

Legal Basis for Processing

Under the UK GDPR, we must have a legal basis for processing your personal data. The legal bases we rely on are:

  • Consent: Where you have given us explicit consent to process your data for a specific purpose.
  • Contractual necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your interests and fundamental rights do not override those interests.
  • Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Sharing and Transfers

We may share your information with the following categories of recipients:

  • Service providers: We may employ third-party companies and individuals to facilitate our website, provide services on our behalf, perform website-related services, or assist us in analyzing how our website is used.
  • Business partners: We may share your information with our business partners to offer you certain products, services, or promotions.
  • Legal requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

Whenever we transfer your personal data outside the UK or the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented, such as using standard contractual clauses approved by the UK or EU Commission.

Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the details provided below. You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "last updated" date at the top of this privacy policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy, or if you would like to exercise any of your rights, please contact us:

  • • By email: [email protected]
  • • By mail: Data Protection Officer, ZenFinanceMind, Desford Rd, Leicester LE19 4AT, United Kingdom
  • • By phone: +441162842000

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.